Privacy Policy

1. Introduction

Al-Mu’een Foundation (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our website visitors, donors, partners, and beneficiaries.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

We are committed to processing personal data lawfully, fairly, and transparently.

2. Information We Collect

We may collect the following types of personal information:

a) Personal Identification Information

Full name
Email address
Phone number
Billing address
Donation details

b) Technical Information

IP address
Browser type
Device information
Pages visited
Cookies and usage data

c) Communication Data

Messages submitted through contact forms
Volunteer or partnership applications

3. How We Use Your Information

We process personal data for the following purposes:

To process donations securely
To respond to inquiries and communication
To manage volunteer and partnership requests
To improve website performance and user experience
To comply with legal and regulatory obligations
To maintain internal financial and administrative records

We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

Your consent
Performance of a contract (e.g., donation processing)
Compliance with legal obligations
Legitimate interest in operating and improving our organization

5. Donation Security

All online donations are processed through secure third-party payment providers. We do not store full payment card details on our servers.

Payment providers may collect and process financial information according to their own privacy policies.

6. Data Sharing

We may share limited data with:

Secure payment processors
IT and hosting service providers
Legal or regulatory authorities when required by law

All third-party service providers are required to handle your data securely and lawfully.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal and tax requirements
Resolve disputes
Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us at:
[Insert Contact Email]

9. Cookies Policy

Our website uses cookies to:

Enhance user experience
Analyze website traffic
Improve functionality

You may disable cookies in your browser settings. However, some website features may not function properly.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

Unauthorized access
Alteration
Disclosure
Loss or misuse

While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

11. International Data Transfers

As we operate across Europe and South Africa, your data may be processed in different jurisdictions. We ensure that adequate safeguards are in place to protect personal information in accordance with applicable data protection laws.

12. Children’s Privacy

Our website is not intended for children under the age of 16 without parental consent. We do not knowingly collect personal data from minors without appropriate authorization.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated effective date.

14. Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Al-Mu’een Foundation